The Power of a Brand That Delivers on Its Promise

Sometimes, a brand can become so powerful that it can carry the entire organisation and even take over as a corporate identity.  We come across many stories where a brand becomes larger than life, bigger than the corporation running it, thus creating the ultimate experience for the customer. That’s the sign that a brand has fully delivered on its promise.

At Comptel, we did a brand refresh last year to align with our ‘Event-Analysis-Action’ strategy; the essence of it is captured in our slogan, ‘Making Data Beautiful’. Such a simple brand promise requires serious behind-the-scenes planning, because we have to tackle the complex, real-world scenarios behind Big Data, and introduce Comptel’s technological innovation and strategic framework as a key differentiator.

So how do we make data beautiful? I usually get this question from a lot of different people, from journalists to customers to new employees.  My answer is simple: we specialise in telecommunications and have been serving companies that have staggering amounts of data (Comptel processes 20 percent of global mobile data) for more than 26 years. This data has been collected, processed and analysed—and turned from intelligence into real-time opportunities for our customers. Ultimately, what we do brings people closer to their interests and their loved ones. We think that is beautiful.

The tag line expresses not just what Comptel does, but how we feel about our brand. It combines the rational (data) with the emotional (beautiful). Together, these two values basically define our company. We apply analytics to data in a way that allows for intelligent decisions, smart operations and the automation of customer interactions—turning Big Data into business opportunities for communications service providers (CSPs).

We recently got recognised for our ability to take CSPs to the next level in customer experience management. Such recognition not only endorses our brand but also helps to quantify value for our customers.

We are constantly thinking of partnerships to enhance our portfolio and fulfill our brand promise to our customers. Recently, we’ve been working with salesforce.com to commercialise the smart order validation opportunity. Comptel showcases the value of our growing portfolio to our customers through a solid track record of reducing costs, supporting service innovation, enabling operational excellence and improving the quality of customer interactions for CSPs across the globe.

Creating and maintaining a valuable brand may look easy, but it involves great thought leadership, engaging the right audience and constant validation to support your positioning in the market. Your brand helps build the perception of your organisation, and it goes much further than just your logo. After all, you need to stand out to be noticed, and what is a better way to be noticed than being a brand that delivers on its promise?

Image: 123ref.com

Comptel participates in 2nd Zain Technology Conference in Dubai

The second Zain Technology Conference was held in Dubai on 5th – 7th of November. Comptel participated actively with a booth presence for the entire three days, and we were also part of the series of presentations by vendors and partners who were invited to present at this conference.

Zain Group is based in Kuwait and has a commercial presence in 8 countries across the Middle East and North Africa (Bahrain, Jordan, Kuwait, Iraq, Saudi Arabia, Sudan, South Sudan, and in Lebanon). The group has over 6,000 employees, and they provide mobile voice and data services to over 41.3 million active individual and business customers as of September 30, 2012.

In his welcome speech, Mr Hisham Akbar, Deputy CEO and COO of Zain Group, talked about deploying technology that is aimed at serving the customer first and foremost. This strategy links very well with our focus on providing a holistic customer view to CSPs, including customers’ social, demographic, behavioural and contextual attributes. CIQ4T leverages our strength in event data processing and real-time action-taking to ensure a continually high quality of experience.

Most of the operators in our part of the world face challenges in effective customer segmentation and ARPU growth. Moreover, the introduction of new content and media services are critical issues for service providers. Comptel’s ability in using advanced analytics enables the CSPs to apply predictive, contextual intelligence to everyday decision-making.

Comptel was able to generate interest in use cases, especially as the aim of the conference was to get Zain, its operations, and its technology partners to agree on how to achieve a greater convergence on a wide range of technologies and customer experience management tools by using new approaches.

The event hosted  a variety of participants from network partners to IT with over 40 companies under one roof. The audience consisted of Zain Group Technology (NW&IT), Wholesale, Procurement, Strategy & BD, Commercial functions and operations (NW&IT).

Overall, it was a great collaborative effort from Zain Group to get their key message across to the relevant stakeholders who can better map the plan and drive the successful implementation together with the group.

Counting Down to AfricaCom 2012

Working in marketing, I am constantly trying to identify which conferences are the right fit for showcasing various products and solutions. While conducting these searches, Comptel, like other practical companies, often finds itself targeting the fastest growing market: Africa. It may come as no surprise, then, that Comptel will have a stand at the 15th annual AfricaCom conference taking place 13-15 November in Cape Town. This year’s thought-provoking programme promises to reflect Africa’s potential to influence a market already filled with vibrant new dynamics.

At the show, we will have a dedicated team of experts on-site that are happy to speak with communications service providers (CSPs) about the true value we can bring to their business by driving innovation and growing lifetime value through real-time, personalised customer engagement.  The Comptel team is looking forward to demonstrating how to reduce churn by transforming data into actionable intelligence. Acting on this intelligence, in addition to maximising customer lifetime value, helps CSPs distinguish themselves amidst a competitive market. The company will also discuss how to achieve accelerated and accurate advanced service deployments to enhance customer satisfaction, loyalty and their propensity to spend.

Will you also be attending the conference? If so, be sure to stop by Comptel’s stand, #C05, to find out how the right integrated mediation, policy control, charging, service fulfilment and predictive social analytics capabilities can deliver a fresh approach to telecommunications business for greater profitability.

To set up a meeting in advance, please contact [email protected]. Looking forward to seeing you in Cape Town!

Comptel Comes to Egypt

Today, we’re excited to announce the launch of our new office in Cairo, Egypt. This new venture reflects our continued commitment to get closer to our communications service provider (CSP) customers in the region.

While Comptel is already well-established in the Middle East and has played a significant role in developing its telecom industry, the Egypt office will also enable us to fulfil our larger vision of expanding our reach within the region, especially strengthening our presence within Egypt’s burgeoning telecom market. We also have plans to add to our network of partners, including local system integration companies, that specialise in the telecom industry within the Middle East.

In addition, we consider this expansion to be an opportunity for us to highlight just how Comptel’s Customer Engagement solutions enable CSPs to respond quickly to network events and transform them automatically into relevant and timely actions that improve subscriber satisfaction. We’re looking forward to further enabling regional CSPs to better engage with their customers, so they can benefit from increased loyalty and drive new revenue opportunities.

The new office will be located at Smart Village in Cairo and headed by Ahmed Hamza, head of cluster, Egypt & Saudi Arabia. Complementing Comptel’s Middle East & Africa headquarters in Dubai, United Arab Emirates, it will include both sales and service teams deployed to ensure rapid and effective customer and business service support.

We hope to see you in Cairo!

Looking Forward to TELSA in Saudi Arabia

Comptel sees a lot of potential in the Middle East and Africa (MEA), and is investing to create more opportunities for being a key stakeholder in the region for its customers and partners. One country that presents immense possibilities is Saudi Arabia, which was recently ranked as the most valuable and second largest Middle Eastern mobile market with 42.9 million subscriptions.

As such, Comptel is a silver sponsor of and looks forward to meeting industry players at the Saudi Telecoms and ICT Summit (TELSA), which is going to be held from 29 to 31 January 2012 at the Four Seasons in Riyadh. The conference and exhibition will cover themes such as infrastructure development, growth strategies and investment opportunities in the Saudi telecoms industry.

Ahmed Hamza, a cluster head in the MEA region for Comptel, is going to participate in a panel discussion on harnessing the full potential of broadband to drive increased revenue, which is going to be held on 29 January at 16:30. The panel will talk about increasing ARPU through an effective broadband strategy, attracting customers through digitisation and content development, and capitalising on mobile broadband to increase revenue by focusing on sectors such as vocational education, health and agriculture. It will also discuss developing non-voice service offerings through segmented focus and niche marketing, introducing value-added services to meet customers’ needs using data mining and other business intelligence tools, assessing pricing structure and determining an optimal tariff rate. Last but not least, Ahmed will explore how operators can leverage broadband services to increase their market share.

The next day of the summit at 11:30, Kim Molin, a director of solution management at Comptel, will present a session on intelligent bandwidth management for an optimised customer experience. The presentation will cover differentiating data services with a personalised quality of experience, introducing bandwidth management tools for proactively improving customer satisfaction and increasing ARPU through intelligently up-selling new data services.

From Saudi Airlines presenting its strategic ICT transformation initiatives to gain competitive advantage in the aviation industry to Zain Saudi Arabia giving a cost-benefit analysis and critical insights into why it chose the TD-LTE variant, this summit and exhibition should be quite an exciting event with local, regional and international telecom operators, regulators, service providers, wholesale carriers, government agencies, vendors and corporations together under one roof. It’s also interesting to note that the conference organizers have provided workshops on how telecoms can provide solutions to the public and oil and gas sectors.

We welcome you to visit and interact with Comptel experts at our TELSA exhibition stand (G 25).