Comptel, Tech Mahindra and New Strategic Partnership for 2014

By Peter Middleton, Vice President, Global Alliances, Comptel

The secret is out – the role of fulfillment is becoming increasingly important to operational and business transformation for communications service providers (CSPs). The trouble is, the scope of these projects is simultaneously broadening to include complex, multi-strand service delivery processes, high-volume and high-speed fibre deployments, cloud-based IT and virtualised networks.

I am pleased to share that to help CSPs tackle this, Comptel and Tech Mahindra have signed a non-exclusive strategic partner agreement. Together, we’ll deliver integrated, 360-degree service fulfillment solutions, and continue to develop innovative offerings that can quickly support our customers’ needs and accelerate their future business growth.

As communicated on the Helsinki Stock Exchange on 18^th February by our CEO Juhani Hintikka, the partnership means that Comptel will be able to serve our customers with a wider sales channel, increased productivity and the scalability to deliver large and complex OSS/BSS transformation projects. In addition, Tech Mahindra are establishing a Comptel centre of expertise and training centre, which will secure and grow knowledge across their organisation.

Over the past 18 months, we’ve invested heavily in our next-generation fulfillment platform—to ensure that CSPs deliver a high customer experience and have seen strong business performance rooted within operational excellence. This partnership was the next logical step for us to broaden the product’s reach, whilst internally we start to pair it with our additional areas of expertise, such as predictive analytics.

Tech Mahindra was an obvious choice, with its OSS/BSS industry experience and focus on fast enablement and time-to-delivery. We are pleased to extend our work with the company and believe our partnership will allow us to meet and exceed the challenges facing CSPs today in the increasingly complex telecommunications market.

Reflections from the IBM Business Partner Forum

IBM is a long-standing partner of Comptel, and last week, I attended the IBM Business Partner Forum in sunny Cote d’Azur (while my peers were attending Management World 2011 in not-so-sunny Dublin).

There was still plenty of evidence of the film festival from the week before, e.g. tents, other temporary buildings, billboards, etc. Unfortunately, the red carpets had been rolled up, and the film stars had already left town, so I had to instead spend my time in Cannes with IBM and its partners. That said, I had numerous fruitful discussions with IT professionals from various industries (including finance, pharmaceutical, etc.).

During the first day, there were a number of really interesting presentations about IBM’s future visions and views on  industry trends. Most of the presentations touched on the subject of business analytics and how companies should anticipate customer needs by analysing data in real time instead of looking back to reports, thus ensuring a great customer experience.

Having said that, the event also looked back to IBM’s 100 years; the history was really inspiring and put many things into a new perspective. IBM has been a pioneer in many fields, and it shared some proof points on the following day.

More surprises were to come on day 2 when we visited the IBM Innovation Center in La Gaude. The first was being introduced to “Watson”, a recent star of U.S. TV-show “Jeopardy”. “Watson” is actually a computing system designed and built by IBM, and it rivals a human’s ability to answer questions posed in natural language with speed, accuracy and confidence. The same technology that powers Watson could soon power many useful solutions in healthcare, finance and telecoms.

After more talks about the importance of business intelligence, smart metering and smart cities, we got a hint of what really intelligent retailing might look like. In La Gaude, IBM staff demonstrated a display screen for shops that can detect which market segment you belong to and fit the marketing messaging according to it!

We look forward to having IBM as the gold sponsor of the Comptel User Group, which will be held in Espoo, Finland from 14 – 16 June.