Comptel Customer Mobily Named Finalist in TM Forum Excellence Awards

For the past eight years, the TM Forum Excellence Awards have recognised operational and business excellence through the use of the Forum’s best practices and standards by member companies across the telecommunications industry. We’d like to extend our congratulations to Middle Eastern operator Mobily, who was named a finalist in the Operational Excellence category of this year’s programme.

Mobily’s story is a compelling one. Since launching in 2005, the communications service provider (CSP) has enjoyed rapid growth. But disparate applications began to present challenges. These included a disconnect between architecture and design principals, multiple applications covering the same business process for different segments, and multiple links between various applications, resulting in unclear boundaries of business processes.

To remedy these issues, Mobily turned to Comptel. Our objectives were clear: the CSP required a leaner organisation and optimised operations. It wanted to save future costs of building new capabilities on top of in-house applications, while making reductions in terms of support, ensuring shorter time-to-market for new offers and products, and improving the customer experience.

By leveraging our portfolio of OSS/BSS solutions, Mobily’s achievements have been astounding! For example, new product launches that previously took nearly two days can now be accomplished in approximately 30 minutes. And, fulfillment orders that used to take up to 15 minutes are now processed in 10 seconds.

We are very pleased with the CSP’s operational transformation – and it’s even better to see the hard work that went into this project recognised. Congratulations again to Mobily as well as the other CSP finalists in this year’s TM Forum Excellence Awards. We are looking forward to the ceremony at TM Forum Live!, taking place 2-5 June in Nice, France!

Management World Americas: OSS Consolidation & Operational Excellence

Yesterday afternoon, I had the pleasure of stepping in for Gareth Senior and presenting with Emilio Rodriguez of Mexico’s Axtel as part of Management World Americas’ Operational Excellence Summit. We were a part of the “Back Office Simplification” track, which was among the first conference sessions of the day, and many of the themes from the keynote perspectives were explored in greater detail through case studies, such as Axtel’s as well as those from Comcast Cable and XO Communications.

To briefly summarize, Comptel and Axtel outlined how to do more with less. We worked with the communications service provider over an eight-month period to consolidate its five mediation and provisioning systems into a single, convergent platform—all to enable Axtel to roll out WiMAX and FTTH. And, in the end, we helped to not only deliver an on-time, on-budget project, but also prepare Axtel for next-generation network technologies, reduce its operational costs by 30 percent and improve its business agility.

Like Keith Willetts said, cost-cutting measures such as OSS consolidation are important for alleviating the squeeze on revenue and margins. It is also critical for improving efficiency (resulting in fewer processes) and taking friction out of operators’ businesses (leading to more flexible and responsive service development and improved customer support).

Comptel hopes that those in attendance at Management World Americas enjoyed our presentation and Operational Excellence Summit track. We invite you to leave a comment with any thoughts or questions.