Comptel Service Order Validator Publicly Available on Salesforce1 AppExchange

Comptel is proud to share that the Comptel Service Order Validator is now publicly listed on the Salesforce1 AppExchange, salesforce.com’s hosted cloud platform. Last year, we announced our partnership with salesforce.com, so it’s been exciting to show how our technologies have come together, to deliver intelligent fulfillment to communications service providers (CSPs). Talking to our customers we’ve begun to realise how effective it is in providing an open doorway for telco CRM to reach through and properly touch customer-facing services on the network.

Comptel Service Order Validator can simplify the end-to-end, lead-to-order activation process, enabling CSPs to realise the following benefits:

• Improve the enterprise customer experience – avoiding over-promising and under-delivering services
• Reduce costs by ensuring configuration accuracy – preventing implications of work order fallout
• Increase B2B revenue opportunities with customised offerings aligned to real-time availability

By integrating Comptel Fulfillment with salesforce.com’s platform, we’re hoping to help operators automate and modernise their approach to CRM and improve their operational intelligence.