Comptel Customer Chorus Wins Second GTB Innovation Award for Innovative Broadband Project

Posted: May 18th, 2015 | Author: Steve Hateley | Filed under: Events | Tags: , , | 1 Comment »

Fibre optic technology continues to fulfil its promise as the fastest way to deliver Internet and communications services worldwide, and over the years, we have helped operators successfully and cost-effectively deploy the technology.

For one, Comptel is pleased to be associated with partner GE Digital Energy and operator Chorus, who received a 2015 Global Telecoms Business (GTB) Innovation Award in the category of fixed network infrastructure innovation. It is the second consecutive year in which our team was honoured for our work on the ambitious project in New Zealand.

Chorus is the largest telecoms infrastructure provider in New Zealand. The company was created shortly after the 2009 launch of New Zealand’s Ultra-Fast Broadband (UFB) initiative, which seeks to deliver fibre-optic broadband to 75 percent of the country’s population by 2020. Challenged to meet the UFB’s aggressive short-term implementation deadlines – schools, hospitals and 90 percent of businesses in New Zealand needed to be fibre-enabled by 2015 – Chorus turned to Comptel.

In the first phase of their project, we initiated an “intelligent evolution” of Chorus’ infrastructure, which evaded traditional upgrade procedures in favour of a holistic approach. As a result, Chorus was able to reduce the time required to provision fibre services to customers’ homes by 40 percent, reduce the time needed to train staff on fibre technology and complete the entire project in just one year. You can read all about that first phase in this fibre provisioning case study from Analysys Mason.

Our team’s win in this year’s GTB Innovation Awards is for the second phase of our work, which comprised the integration of logical and physical inventory. We worked together with GE Digital Energy and relied on TM Forum Frameworx to combine our inventory systems in a way that best served Chorus’ needs. As of early 2015, Chorus achieved an end-to-end provisioning solution that enabled the automatic processing of service requests, which means little manual work is now needed to process orders for fibre service, send installation instructions to field crews and activate the service.

An efficient provisioning solution and accurate physical inventory also means technicians spend less time clarifying records, which unlocks better efficiency in the field, faster install times for customers and a stronger foundation for improved fault resolution and asset maintenance.

“The feedback I have received so far from the field seems to be very positive,” said Gemma Cleland of Transfield Services, a Chorus contractor. “They are especially happy with the additional inventory information that they are now getting provided.”

Comptel is proud to once again be recognised as an innovator in the provisioning and delivery of a new generation of communications services. We recognise both the emerging telecoms trends that push operators to innovate, as well as the challenges operators face in deploying the solutions that address those trends. As a result, we’re ready to help our customers meet these challenges head on, while acknowledging that our work has only just begun.

Both Comptel and GE Digital Energy will be in Nice, France for TM Forum Live! from 1 – 4 June, 2015. Email [email protected] to arrange an in-person meeting at the event. And download our new book, Operation Nexterday, to learn more about the creative ways leading digital and communications service providers can meet new market challenges.



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